Refund Policy
1. Introduction
VEYE RESEARCH INC (“VEYE”, “we”, “us”, or “our”) is committed to delivering highquality services and content to our subscribers. This Refund Policy explains the conditions under which refunds may be issued for subscriptions purchased at VEYE.CA
2. 14-Day Money-Back Guarantee
VEYE offers a 14-day money-back guarantee exclusively for new subscribers.
• If you are not satisfied with the service, you may request a full refund within 14 days of your initial subscription purchase.
• The 14-day period begins on the date of purchase and ends at 11:59 PM Eastern Time (ET) on the 14th day.
• This guarantee applies only to first-time subscribers and is limited to one refund per customer.
3. Eligibility for Refunds
To qualify for a refund under the 14-day money-back guarantee, you must meet all of the following conditions:
• You are a new (first-time) subscriber to VEYE.
• Your refund request is submitted within 14 days of the original purchase date.
• Your account is in good standing and not in violation of our Terms of Service.
After the 14-day period has expired, all subscriptions are non-refundable. No refunds or credits will be issued for partially used billing periods.
4. How to Request a Refund
To request a refund, please email our customer support team at info@veye.ca within the 14- day window. Your request should include:
• Your full name
• The email address linked to your VEYE account
• The date of your subscription purchase
• A brief explanation of the reason for your refund request
We will review your request and respond within 2–3 business days.
5. Processing of Refunds
If your refund is approved:
• The refund will be issued to the original payment method used for the purchase.
• Refunds generally appear on your statement within 5–10 business days, depending on your payment provider.
• Access to VEYE’s premium content and services will be terminated immediately upon issuance of the refund.
6. Exceptions and Limitations
VEYE reserves the right to deny any refund request that does not comply with this policy or that we reasonably believe to be fraudulent, abusive, or made in bad faith.
We may also limit or refuse refunds in cases of suspected fraud, repeated refund abuse, or other violations of our Terms of Service.
Special promotions, discounted subscriptions, or limited-time offers may be subject to different refund terms. Any such terms will be clearly stated at the time of purchase.
7. Cancellation Policy
You may cancel your subscription at any time by contacting us at info@veye.ca.
• Cancellations take effect at the end of the current billing cycle.
• You will retain access to the service until the end of the paid period.
• Cancellation does not automatically entitle you to a refund.
Refunds are issued only in accordance with this Refund Policy.
8. Changes to This Policy
VEYE reserves the right to modify or discontinue this Refund Policy at any time. Any changes will become effective immediately upon posting on our website.